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BuildingMind Block 12 Residential
All incidents
INC-7

Main entrance slow to unlock

Medium New Access control

What happened

Card is accepted but the door opens after a delay. Several residents had to tap twice.

Timeline

  1. Reported by Resident, Apartment 2.

  2. Linked to alert ALT-3 by BuildingMind.

What the records show

Main entrance door controller was last repaired 80 days before this report, in R-3 (Controller rebooted, firmware checked, reader reseated. Power supply not measured).

BuildingMind linked it to alert ALT-3, "Main entrance controller restarting more often": The entrance door controller restarted 9 times in 3 days, compared with about 1 a week before. Supply voltage dropped from 11.75 V to about 11.2 V and response time rose to about 1.8 s. 5 unlock attempts timed out and the controller lost connection for 11 minutes.

Suggested next checks

  • Measure the controller power supply under load and review its event log around each restart.
Based on these records
ALT-3 DC-3

Possible links, not confirmed causes.

Details

Where
Ground floor, Common areas (whole block)
Category
Access control
Reported
23 October, 08:20
Reporter
Resident, Apartment 2
Assigned
Not assigned
Equipment
Main entrance door controller (DC-3)

Linked alert

Medium Main entrance controller restarting more often The entrance door controller restarted 9 times in 3 days, compared with about 1 a week before. Supply voltage dropped from 11.75 V to about 11.2 V and response time rose to about 1.8 s. 5 unlock attempts timed out and the controller lost connection for 11 minutes.

Related

Nothing related found.